Fertilysis Frequently Asked Questions

The full version of our Female Microbiome panel, investigates both uterine and vaginal microbiomes, providing a full view on the female microbiome status and not “half the story” if we only tested the uterine or the vaginal one. It allows easy and early detection, diagnosis & treatment of Endometritis, Vaginitis, Bacterial Vaginosis & Microbiome Dysbiosis, all of which have been strongly associated with female reproductive system pathologies & infertility, RIF, RPL, chemical pregnancies and serious complications of the 2nd & 3rd trimesters. It detects 27 pathogens (STIs, fungi & normal microflora) and includes an extended virus panel detecting CMV, EBV, HSV-1, HSV-2, and HHV-6 The vaginal version of our Fertilysis microbiome focuses on the assessment of vaginal microbiome only, through vaginal swabs. It allows detection, diagnosis & treatment of Vaginitis, Bacterial Vaginosis (BV) & Vaginal Dysbiosis. While these conditions along with lower genital tract inflammation have links to infertility, miscarriage, and pregnancy complications, this test solely focuses on the vaginal microbiome. We reserve this panel for women with symptoms such as abnormal discharge, odor, genital itching, discomfort during urination or sex, or a history of recurrent vaginitis, BV, and urinary tract infections (UTIs). It includes basic STI/opportunistic infection testing, fungi & normal microflora and a simple herpes virus infection testing (HSV-1 & HSV-2).

The innate immune response can play a significant role in triggering infection-associated infertility and recurrent pregnancy loss (RPL). It is an innovative method to analyze the expression patterns of local inflammatory biomarkers of the lower genital tract. The resulting immunological profile can be used to assess the presence or absence of inflammatory reaction in the vagina and can be used as a diagnostic criterion for resolving discrepancies between laboratory data and clinical manifestations, as well as for choosing effective therapy. There is emerging evidence which shows that timely detection of local inflammation in patients at high risk of preterm delivery, can help to expedite adequate measures aimed to prolong their pregnancies. The full version of our Female Microbiome panel, investigates both uterine and vaginal microbiomes, providing a full view on the female microbiome status. It allows easy and early detection, diagnosis & treatment of Endometritis, Vaginitis, Bacterial Vaginosis & Microbiome Dysbiosis, all of which have been strongly associated with female reproductive system pathologies & infertility, RIF, RPL, chemical pregnancies and serious complications of the 2nd & 3rd trimesters. It detects 27 pathogens (STIs, fungi & normal microflora) and includes an extended virus panel detecting CMV, EBV, HSV-1, HSV-2, and HHV-6.

2 swabs are needed for the test.

In case you combine FERTILYISIS Inflammation index test with FERTILYSIS Female microbiome test, you will receive 4 swabs in your Fertilysis Box.

The sample preservative should be stored at room temperature until you use it.

Absolutely! Our mail-ordered tests are available from the comfort of your home. We ship (almost) worldwide!

You should store your semen Sample for DFI analysis in the refrigerator (after the collection).

Depending on the testing panel you have chosen, upon receipt of your samples at our labs, you can expect your results back within 10 to 20 business days. There is always the option of expediting your results by using our FastTrack Results service and receiving them in 5 wokring days from the day your samples reach our lab.

The BOX ID is a 10-digit number located on a white sticker attached on the outside of your box, or inside the biohazard bag with your sample tubes and vials.

To cancel your order, you can email us at [email protected]. As per our Order Cancellation/Refund policy, to receive a refund for an unused FERTILYSIS box, you must notify us within thirty (30) days of placing your order. In case your sample has already been received by FERTILYSIS and processing has begun you are not eligible for a refund. If you request a refund, we will refund the balance of the total purchase price after subtracting your shipping and handling charges of 30 Euro. To see our full cancellation and refund policy, please see our terms and conditions.

We collaborate with DHL courier.

Absolutely, you have the option to drop off your Fertilysis Box at a DHL point along with the provided DHL labels.

Note: In the event that the vials or tests contain peripheral blood, you will need to drop them off at a DHL store. Please ensure that you avoid any DHL partnership pop-up stores and only use official DHL locations for this drop-off.

Please, proceed with a pick-up request through your account on the Fertilysis website and you will receive the labels via email within 1 working day.

Please submit your pick-up request at least 3-4 working days prior to sample pick-up. Log in (or register) on our website and click on "Sample Pick-up". You will be required to enter the unique 10-digit Box ID number found on the box, fill in sample and patient information, sample pick-up address and desired pick-up date. After you complete the sample pick-up request you will wait for a confirmatory e-mail by the courier service. Don't worry if you don't get it right away. It can take more than 24 hours or so to be sent as it is not automated and requires for your request to be processed by DHL first.

We can arrange a pickup directly from the laboratory/clinic's address. Please confirm with them if this is feasible before proceeding.

Returning Samples to Our Laboratory for Analysis

Case 1: If Your Fertilysis Box Includes a Return Label:

You should have received an email from DHL with instructions regarding the return label. Please read the instructions carefully—you do not need to reprint the labels.

You have two options for returning the samples:

Schedule a Pick-Up from Your Location:

You can either:

1. Contact your local DHL office using the tracking number on the return label, or
2. Click the green button in the DHL email to arrange the pick-up online.

   Note: We recommend scheduling the pick-up from the same address that is listed on the return label.

Case 2: If Your Fertilysis Box Does Not Include a Return Label:

You will need to request a pick-up through our website:

1. Log in (or register) on our website at least 3–4 days before your desired pick-up date.
2. Click on "REQUEST PICK-UP".
3. Enter the unique 10-digit Box ID found on the biohazard bag inside your box.
4. Complete the form with the required sample and patient information, the pick-up address, and your preferred date.

After submitting your request, you will receive a confirmation email from DHL with new return labels attached.

Please Note: This process is not automated and may take over 24 hours, as it requires manual handling by DHL.

Sure, you can! If you wish to send the samples separately, you'll need to order a replacement kit as follows:

1. Login to our website using your credentials: https://www.fertilysis.com/login-register

2. Click on the link below and the replacement box will be added to your cart with a cost of 5€. https://www.fertilysis.com/replacement-box

3. Add two-way shipping

4. Proceed with the payment