Order Cancellation is possible under the following circumstances:
1) Before the completion of the on-line ordering process you can use the “back” tab to remove any orders from your shopping cart by clicking on the “remove” button.
A refund of your order is possible under the following circumstances:
In case of non-completion of the ordered examination or service through fault of the lab, you are entitled to full refund of the amount paid for the service without withholding any shipping and handling fees.
If the biological sample is not sent in accordance to the instructions and specifications provided to you by FERTILYSIS and therefore deemed unsuitable for processing, your order will be automatically canceled and you will be informed about that through e-email. In this case, your payment if requested can be refunded to the same bank account through which the electronic order was made in the first place after deduction of shipping and handling costs. Otherwise, you may request for another kit to be dispatched to you for sample collection and proceed with your order.
You are not entitled to a refund after your sample has been received by FERTILYSIS and processing has already begun.